What happens if a payment fails?
28-Apr-2026If a payment fails, your account does not immediately lose access. Here is how it works:
- Past Due — payment has failed but retries are in progress. Full access continues while retries are ongoing.
- Grace Period — retries have been exhausted. You retain access for a defined grace window to resolve the payment issue.
- Suspended — grace period has ended without resolution. Access is blocked. All your data is retained — nothing is deleted.
Resolving the payment at any of these stages immediately restores full access. If you are expecting a payment issue, contact us before it occurs — we can work with you to avoid a suspension.